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Microsoft Is Hiring Partner Support Engineer 2020

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Microsoft Job Opening 2020

At Microsoft CSS (Customer Service and Support), the sentence: “That’s not our problem” does not exist in our lexicon. We deliver world-class assistance around the clock to businesses, partners, and developers in 24 languages. Within CSS, the Microsoft Partner Programs team provides planning, quality assurance and service delivery to ensure partners get the most from their relationship with Microsoft.

The Partner Support Engineer is responsible for being the first point for contact for partner queries and obsessing over their needs while delivering a world-class engagement experience and resolving their issues quickly and completely.

Successful candidates will have be:

• Consultative. Great listeners, and problem solvers for each unique Partner challenge.
• Influential: Motivated to encourage positive customer behavior change and impact.
• Empowered. Driven to explore and deliver creative and high-impact solution to enhance the Partner’s experience without constraints or limitations.
• Inspired. Feels connected to the Microsoft mission and is passionate about helping customers get the most value from our products and services.
• Resilient. Bounces back from, grows and thrives during challenges, change and adversity.
• Collaborative. Shares idea and thoughts with their peers and partners to accomplish common goals.

Job Title Microsoft Is Hiring Partner Support Engineer
Description The Partner Support Engineer is responsible for being the first point for contact for partner queries and obsessing over their needs while delivering a world-class engagement experience and resolving their issues quickly and completely.
Work Location Texas – United States
Las Colinas
Employment Type FULL TIME

Qualifications

Required Qualifications:

  • 2+ years of experience in customer service environments
  • Proven capability to learn new products/programs and Capable of independently researching undocumented processes and issues

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

  • Excellent English skills both written and verbal
  • Strong active listening skills
  • Ability to speak and write clearly, to establish quick rapport with a customer, instill confidence and demonstrate passion in meeting and exceeding customer’s expectations, including ability to identify and diffuse varying customer emotions and adapting language accordingly
  • Ability to control and influence the conversation sentiment to ensure a positive overall outcome at the end of the interaction as perceived by the customer.
  • Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers’ new to technology and experienced pros alike).
  • Efficiently respond to a dynamic online environment; Exemplifies curiosity for campaigns and demonstrates the ability to quickly and accurately consume new product and marketing information required to effectively help the customer.
  • Technical knowledge: Passion for Microsoft Product and Services
  • Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end
  • Ability to efficiently navigate multiple open windows and monitors
  • Confidence and competence to stay on task in a demanding fast-paced environment

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