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Cognizant Mega Recruitment 2020

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Cognizant Mega Recruitment 2020:-

Cognizant hiring candidates for the role of Tech Support Specialist ,for Pune location . The complete details about Cognizant Mega Recruitment 2020 as follows.

Cognizant is looking for candidates with International Technical Support experience -Voice

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Company Name:-  Cognizant

Company Website:-   www.cognizant.com

Job Position:– Tech Support Specialist

Job Location :-  Pune, Maharashtra, India

Perks and Benefits  :-  Night Shift Allowance with Free Transportation

Salary Package :- As per the Industry Standards

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Candidate Qualification:-

Educational Requirement : Graduate Degree Holder (Engineering / Computer Science Background preferred)

Core Competencies:-

  • Relevant Experience and Minimum # of Years :1 – 3 Years
  • Excellent written and verbal communications skills (English)
  • Excellent Troubleshooting skills, search skills, ability to approach problems logically
  • Tier 1 Production Application trouble shooting skills -Windows, Networking etc

Other Requirements:-

(Certification, etc.)

  • Willing to work in 24X5 environment
  • Excellent Customer service skills
  • Customer service orientation and ability to work in a team
  • Good interpersonal and communication skills
  • Excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
  • Good typing skills
  • Sales Force Certification preferred

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable):-

  • Ensure on meeting daily KPIs
  • Receiving and making end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery

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Cognizant Mega Recruitment 2020 Application Process :-

Please send your resume to [email protected] or refer someone with similar experience

(Or)

Apply Link :- Click Here To Apply(apply before the link expires)

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